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The AI uses the greeting you wrote during setup. For example: "Thank you for calling Acme Plumbing. How can I help you today?" It then has a natural conversation based on the services and hours you provided. Callers often can't tell it's AI.

Yes — that's the recommended setup. Keep your current number and turn on Call Forwarding in iPhone or Android Settings (paste your Relayra number). Dial codes are only needed when Settings is missing (often Verizon) or you want “missed calls only” on iPhone. The call-forwarding guide walks through it.

Yes! Every agent has a "Test My Agent" button on your dashboard that lets you talk to your AI in your browser using saved setup details. You can also call your number to test the full live-call path.

If you have backup minutes, those are used automatically. Backup credits never expire — they roll over month to month. You can buy more anytime from the "Minutes" page. If you run out of all credits, calls won't be answered by AI until your next billing cycle or a new credit purchase.

After every call, we automatically email you a summary with the transcript and a recording file attached. You can also view all past calls on your "Call History" page, where you can listen to recordings and read transcripts.

Relayra can place the caller on hold, call your cell, explain who is calling, and let you say or press whether to transfer the call, take a message, or call the customer back later. If you do not answer, Relayra follows the fallback you set in agent settings.

Absolutely. We offer 41 natural-sounding AI voices. When creating or editing your agent, use the voice preview button to listen to each one and pick the voice that best represents your brand.

The AI gracefully lets the caller know it will pass the message along. You'll still get the full transcript via email so you can follow up. The more information you provide during setup (services, hours, common questions), the better the AI handles calls.

No. You can cancel anytime with one click from your billing page. Monthly plans renew month to month. Annual plans save you 17% and renew yearly. No cancellation fees either way.

Relayra can already route appointment requests into Calendly, a Google Calendar draft, or a custom webhook. For the fastest setup today, use Calendly. Fully automatic live-call booking and availability checking are being expanded, so the current flow is best described as request capture plus booking handoff.

Relayra currently plays a universal disclosure before live call handling and then may record, transcribe, summarize, and analyze calls for service delivery, quality, training, support, and product improvement. Customers are still responsible for making sure their business use complies with the laws that apply to them.

$33.00/month per phone number, which includes 90 minutes of AI call time. Annual billing saves 17%. Need more minutes? Buy backup minute packs starting at $20 for 2 hours — those never expire.