📋 Terms of Service

1. Acceptance of Terms

By accessing or using Relayra ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Relayra is an AI-powered phone receptionist service that:

• Answers and manages phone calls using artificial intelligence
• Transcribes and records phone conversations
• Provides call summaries and insights
• Offers customizable AI agents for different business needs

3. User Accounts

3.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to create an account
• One person or entity may not maintain multiple accounts

3.2 Account Responsibilities

• Keep your login credentials secure
• Notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• Maintain accurate and up-to-date information

4. Acceptable Use

4.1 Permitted Uses

You may use Relayra for:

• Legitimate business communications
• Customer service and support
• Appointment scheduling and management
• Information collection and routing

4.2 Prohibited Uses

You may NOT use Relayra for:

• Illegal activities or fraud
• Harassment, spam, or abusive communications
• Violation of any laws or regulations
• Attempting to circumvent security measures
• Reverse engineering or unauthorized access
• Commercial use without proper licensing

5. Payment and Billing

5.1 Subscription Fees

• Monthly subscription fees are charged in advance
• Fees are non-refundable except as required by law
• Prices may change with 30 days' notice
• Additional usage charges may apply

5.2 Payment Terms

• Payment is due upon subscription activation
• Failed payments may result in service suspension
• You authorize us to charge your payment method
• All fees are exclusive of applicable taxes

6. Data and Privacy

6.1 Data Ownership

• You retain ownership of your data
• We process data only to provide our service
• Data is protected according to our Privacy Policy
• You grant us necessary licenses to process your data

6.2 Data Security

• We implement industry-standard security measures
• Data is encrypted in transit and at rest
• Access is restricted to authorized personnel
• Regular security audits and monitoring

7. Intellectual Property

7.1 Our Rights

• Relayra and all related technology are our property
• You may not copy, modify, or distribute our software
• All trademarks and logos are our property
• You may not use our intellectual property without permission

7.2 Your Rights

• You retain rights to your content and data
• You grant us license to process your data for service provision
• You may not claim ownership of our technology
• Feedback and suggestions may be used by us

8. Service Availability

8.1 Uptime Commitment

• We strive for 99.9% uptime availability
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice
• We are not liable for service interruptions

8.2 Service Modifications

• We may modify or discontinue features
• Changes will be communicated to users
• Material changes require 30 days' notice
• You may cancel if you disagree with changes

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Damages

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THE SERVICE.

10. Indemnification

You agree to indemnify and hold harmless Catamist LLC, d/b/a Relayra and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit or transmit through the Service

11. Termination

11.1 Termination by You

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your billing period
• No refunds for unused time
• Data will be retained according to our retention policy

11.2 Termination by Us

• We may suspend or terminate your account for violations
• We may discontinue service with 30 days' notice
• Immediate termination for serious violations
• Data will be handled according to our Privacy Policy

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

12.2 Dispute Resolution Process

• First, contact us at [email protected] to resolve disputes
• If unresolved, disputes will be resolved through binding arbitration
• Arbitration will be conducted in Delaware
• Class action waivers apply

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Catamist LLC, d/b/a Relayra.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.3 Modifications

We may modify these Terms at any time. Material changes will be communicated to users with 30 days' notice.

14. Contact Information