Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you use Relayra:

• Account Information: Name, email address, phone number
• Payment Information: Billing address, payment method (processed securely by Stripe)
• Communication Data: Call recordings, transcripts, and related metadata
• Usage Data: How you interact with our service, features used, and performance metrics

1.2 Technical Information

We automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Analytics: Pages visited, features used, session duration
• Performance Data: Response times, error logs, system metrics
• Cookies and Tracking: Session cookies, preference settings, analytics cookies

2. How We Use Your Information

2.1 Service Provision

• Provide AI-powered phone receptionist services
• Process and transcribe phone calls
• Generate call summaries and insights
• Manage your account and billing

2.2 Communication

• Send service notifications and updates
• Provide customer support
• Share important service changes
• Send marketing communications (with your consent)

2.3 Service Improvement

• Analyze usage patterns to improve our AI
• Develop new features and capabilities
• Optimize service performance
• Conduct research and analytics (anonymized)

3. Information Sharing

3.1 Third-Party Services

We share data with trusted third parties to provide our service:

• Twilio: Phone call processing and routing
• Deepgram: Speech-to-text and AI processing
• Stripe: Payment processing and billing
• AWS S3: Secure data storage

3.2 Subprocessors and Service Providers

• We may use additional subprocessors and infrastructure providers to operate Relayra
• We require providers processing personal data on our behalf to follow contractual data protection obligations
• Our providers and subprocessors may change over time as our service evolves
• Where required by law, we implement appropriate transfer safeguards for cross-border processing

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or abuse
• Ensure user safety

4. Data Security

4.1 Security Measures

• Encryption: All data encrypted in transit and at rest
• Access Controls: Strict access controls and authentication
• Monitoring: Continuous security monitoring and logging
• Backups: Regular, encrypted backups of your data

4.2 Data Retention

• Call Recordings: Stored for 7 years for legal compliance
• Account Data: Retained while your account is active
• Analytics Data: Anonymized and retained for 2 years
• Deleted Data: Permanently removed within 30 days, subject to legal, security, and backup retention requirements

5. Customer Responsibilities for Call Compliance

Relayra customers are responsible for compliance with applicable call recording, monitoring, AI disclosure, and consent laws in the jurisdictions where they operate. This includes providing legally required caller notices and obtaining required consent before recording or transcription when applicable.

Relayra currently uses a universal recording disclosure before live call handling as the safest default. That does not replace each customer's obligation to confirm the policy fits their business and jurisdiction.

6. Your Rights (GDPR)

5.1 Data Subject Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

5.2 Exercising Your Rights

To exercise your rights, you can:

• Use our self-service tools in your account settings
• Email us at [email protected]
• Contact our Data Protection Officer

7. Cookies and Tracking

6.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Cookie Management

You can manage cookies through:

• Your browser settings
• Our cookie consent banner
• Account privacy settings

8. International Transfers

Your data may be transferred to and processed in countries outside the EU/EEA. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Certification schemes and codes of conduct

9. Children's Privacy

Relayra is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Email notification
• In-app notification
• Posting the updated policy on our website

11. Contact Information