Help Center
Recommended · ~2 minutes

Forward Your Calls to Relayra

Keep the number your customers already know — or share your Relayra number instead. Forwarding is the usual launch move for contractors and trades; it’s not a jail cell.

Customer calls
your number
Your phone
forwards the call
Relayra answers
& texts you
Paste this number

After you buy a number, it appears here automatically. Sign in after purchase to see it filled in.

1. Choose your phone

2. Follow these steps

Default: send every call to Relayra (what Apple & Google document). Change below if you still want your phone to ring first.

1

Open Call Forwarding

On your iPhone: Settings → Apps → Phone → Call Forwarding (on older iOS: Settings → Phone → Call Forwarding).

2

Turn it on and paste your Relayra number

Enable Call Forwarding, tap Forward To, and enter your Relayra number. You must have cellular signal when you set this.

If you don’t see Call Forwarding in Settings, open the dial-code fallback below — common on Verizon, and useful on any carrier.

3. Test it

From another phone, call your business number (the one customers dial — not the Relayra number unless that’s also your public line). Relayra should answer with your greeting, and you should get a summary after you hang up.

Sign in to mark this step done on your checklist.

Troubleshooting

Callers still hear my old voicemail

Forwarding replaces carrier voicemail as the missed-call destination. Re-check the Settings toggle or re-dial the code. On iPhone, turn off Live Voicemail (Settings → Phone → Live Voicemail) — it answers on the device before the carrier can forward.

I don’t see Call Forwarding in Settings

Settings may be missing or broken on some carriers (especially Verizon). Use the dial-code section above — Verizon, AT&T, and T-Mobile are all listed. Apple’s guide also notes some networks may need carrier setup.

Does forwarding cost anything?

Call forwarding itself is included on virtually all US plans. Forwarded calls use plan minutes like a normal outgoing call — with unlimited plans, no extra cost.

How do I turn it off?

iPhone: Settings → Phone → Call Forwarding → Off. Android: turn off the forwarding options you enabled. Dial codes: *73 (Verizon / most landlines) or ##002# (AT&T / T-Mobile).

For IT / telecom teams

Relayra provides a US DID destination. Customers enable standard unconditional or conditional call forwarding on their existing line to that DID. We don’t provision carrier CFNRy/CFB features remotely — the customer’s carrier owns that configuration.

  iPhone tips   Android tips